If something doesn’t seem right, trust your instincts. Here’s how to spot common scams, what to do about them, and how to tell if a message claiming to be from Splice is actually legitimate.
Recognising a scam
Scammers can be convincing, but there are a few common tactics to watch out for:
Unexpected messages asking for urgent payment or threatening disconnection
Requests for payment via gift cards or cryptocurrency
Poor spelling, grammar, or odd phrasing
Suspicious-looking links or slightly incorrect email addresses
Pressure to provide personal information or account details
If something feels off, stop and double-check before responding.
What to do
If you receive a suspicious email, call, or message:
Don’t click on any links or open attachments
Don’t reply or share personal information
Let us know:
Email [email protected]
Or call 1800 SPLICE (1800 775 423)
Report to Scamwatch, an ACCC service that monitors scams and helps raise public awareness. Visit scamwatch.gov.au.
If you think your account may have been compromised, contact us right away.
What we’ll never do
To help you tell real messages from fake ones, here’s what you can expect from us:
We’ll never:
Ask for your password by phone, email, or SMS
Threaten to disconnect your service without warning
Request payment via gift cards or cryptocurrency
Contact you from personal email accounts like Gmail or Hotmail
You’ll always hear from us via:
Emails ending in @splice.au
Our official support number: 1800 SPLICE (1800 775 423)
If you’re ever unsure, it’s always okay to check with us directly.