Need help with your connection, account, or setup? Here’s how to get in touch with the Splice support team, when we’re available, and where to find self-service resources if you prefer to troubleshoot on your own.
How to contact the Splice support team
You can reach us in the way that suits you best:
Email: [email protected]
Phone: 1800 SPLICE (1800 775 423)
Live chat: Available via our website at splice.au
Support portal: Submit a ticket through your customer dashboard for tracked requests and follow-up
Our team is friendly, fast, and ready to help with anything from installation questions to billing or troubleshooting.
Our support team is available:
🕒 Monday to Friday: 9:30am – 12:00pm; 1:00pm - 5:00pm (local time)
📅 Closed on weekends and public holidays
You can still submit tickets, emails, or chat messages outside hours. We’ll get back to you as soon as possible on the next business day.
Splice community support and self-help resources
Prefer to dig into things yourself first? We’ve got you covered:
Help Centre: Search step-by-step guides, FAQs, and troubleshooting articles at help.splice.au
Community forums: Ask questions, share solutions, or learn from other users
Device and setup guides: Learn how to get the most from your equipment, available in our Knowledgebase
We’re always adding new resources based on what customers ask us most. If you can’t find what you need, just let us know.