Got feedback?
We’re always keen to hear what you think—whether it’s a suggestion, compliment, or criticism. Your feedback helps us improve and keeps us focused on what matters to our customers. Please don’t hesitate to reach out to [email protected]
Something not quite right?
At Splice Internet, we’re committed to fast, friendly, and reliable service. If we’ve missed the mark, we want to fix it.
How to make a complaint
You can get in touch with us in the way that suits you best:
Email: Send us the details at [email protected]
Phone: Call 1800 SPLICE (1800 775 423) and ask to lodge a complaint.
Our support team is available Monday to Friday, 9:30am–12:00pm and 1:00pm–5:00pm.
We’ll aim to sort things out fairly and quickly. For full details, check out our [Complaint Handling Policy].
Still not happy?
If you’re not satisfied with our response, you can contact the Telecommunications Industry Ombudsman (TIO)—a free and independent service for resolving complaints.
Phone: 1800 062 058 (Mon–Fri, 8:00am–8:00pm AEST)
Other ways: Email, fax or post—see the TIO’s Complaints page for details.