Understanding your privacy rights
We take your privacy seriously. Here’s what you need to know about your rights, how we use your data, and how to get in touch if you have questions or concerns.
Your rights under Australian law
Under the Privacy Act 1988 and Telecommunications Act 1997, you have the right to:
Access the personal information we hold about you
Request corrections if something is inaccurate
Ask for deletion, where appropriate and lawful
Know how your information is used and stored
Choose whether or not to receive marketing messages
You also have the right to make a complaint if you believe we’ve mishandled your information. We’ll take it seriously, and if you’re not happy with our response, you can escalate it to the Office of the Australian Information Commissioner or the Telecommunications Industry Ombudsman.
How we use your data
We only use your personal information for legitimate purposes, such as:
Verifying your identity
Providing, managing and billing your services
Handling service requests and enquiries
Meeting legal and regulatory requirements
We may also use your data for marketing—but only if you’ve opted in.
Your data is stored securely, and we take reasonable steps to protect it from unauthorised access or disclosure.
Contacting us with privacy questions
You can ask to view or correct your personal information at any time—it’s free to do so.
If you have questions or want to make a privacy complaint:
📧 Email: [email protected]
📞 Phone: 1800 SPLICE (1800 775 423)
We’ll respond promptly. If you’re not satisfied with our response, you can contact: