Troubleshooting first, to save time
Most issues can be sorted quickly online or over the phone with no unnecessary wait. That’s why we always start with remote troubleshooting. It’s the fastest way to get you back up and running.
If the problem turns out to be in the fibre network or Rural Fibre Co equipment and can’t be fixed remotely, we’ll book a technician to come out.
What happens if a tech visit is needed?
If a fault needs hands-on help, we’ll escalate it to Rural Fibre Co, who manage the network. They may send a technician to your property to check either the external line or the equipment inside your home.
We’ll only arrange a visit if it’s genuinely needed, and we’ll always let you know what to expect before anything is booked.
Throughout the process, Splice will keep you in the loop, and we’ll let you know once checks are done or if any follow-up is needed.
Need a hand now?
📧 Email: [email protected]
📞 Call: 1800 SPLICE (1800 775 423)
💬 Live chat: Available via splice.au