If your Network Termination Device (NTD) / Optical Network Unit (ONU) is missing, damaged, or no longer working, don’t stress—we’re here to help.
This can happen in a few situations:
You’ve just moved into a property that was previously connected, but can’t find the equipment
You’re a current or reconnecting customer and the unit has been damaged, destroyed, or stolen
Whatever the reason, that equipment is essential for getting online. Please contact us as soon as you can so we can arrange a replacement and get you reconnected.
In most cases, replacements are free of charge. If there are any costs involved, we’ll always talk it through with you first so there are no surprises.
We understand how important it is to stay connected, and we’ll do our best to get your service up and running again as quickly as possible.
How to reach us:
📞 Call: 1800 SPLICE (1800 775 423)
📧 Email: [email protected]
💬 Live chat: Available via our website at splice.au