Yes, you can ask us to pause your internet service if you are going away for a while and plan to come back. This is a good option for things like holidays or seasonal homes.
When can I pause my service?
Pausing is ideal for people who:
Are away for a while (for example, extended travel, seasonal homes, renovations)
Do not need internet during that time
Plan to come back and use the service again
Benefits of pausing instead of cancelling:
You avoid paying monthly fees while you’re not using the service
You don’t have to re-sign up or pay setup fees when you return
Your account details stay intact (same plan, email, support history, etc.)
We can help reactivate your service quickly without starting over
How to pause your service
To pause your service, just contact our support team and tell us:
When you want the pause to start
When you expect to restart your service
📧 Email: [email protected]
📞 Call: 1800 SPLICE (1800 775 423)
Pauses are usually allowed for between 1 and 6 months. If you need more time, let us know and we can talk it through.
What happens with billing?
While your service is paused:
Your internet connection will be turned off
You won’t be charged your usual monthly fee
Any unpaid bills still need to be paid
Billing will start again when your service restarts
If you have a static IP address, charges for that add-on will continue during the pause
This helps keep your reserved IP active and ready for when you return. If you don’t need to keep it during the pause, let us know and we can remove it before your break starts.
You’ll keep your existing plan when you pause your service, as long as that plan is still available when you return. If the plan is discontinued while you’re away, we’ll help you choose the closest available option when you come back.
Not sure whether to pause or cancel? Get in touch — we’ll help you choose the best option for your situation.
📧 [email protected]
📞 1800 SPLICE (1800 775 423)