Welcome to Splice Internet. This page gives you a plain-English overview of your rights and responsibilities, what to expect from your service, and where to find the full legal details.
What is the SFOA?
Our full Terms & Conditions are officially known as our Standard Form of Agreement (SFOA).
This document outlines everything you agree to when you sign up with us—things like how billing works, what happens if something goes wrong, and how you or we can end the service.
By law, it applies to all residential and small business customers unless we’ve agreed otherwise in writing.
You can read the current SFOA here: splice.au/legal
Your Rights & Responsibilities
As a customer, you have the right to:
A fair and reliable service.
Clear info on fees and billing.
Be notified if important terms change.
Cancel your service if changes significantly disadvantage you.
You’re responsible for:
Paying your invoices on time.
Using the service safely and legally.
Keeping your contact and payment info current.
Letting us know if you’re experiencing financial difficulty. We’re here to help.
Key Terms at a Glance
Installation
We’ll confirm if your property is serviceable.
Some equipment may remain our property unless purchased.
You’ll need to provide access to your property for install or maintenance.
Billing
Monthly plan fees are billed in advance.
Usage and extras (like hardware) are billed in arrears.
Payment is due 10 business days after invoice. Late payments may attract fees.
Usage
You’re responsible for all use of your service.
No spam, scams, or unlawful use allowed (see our Acceptable Use Policy).
Speed and performance depend partly on your equipment and setup.
Cancellation
Cancel anytime with one month’s notice.
Early exit fees may apply if you’re on a fixed-term plan.
We may cancel or restrict service for non-payment or misuse.
If you ever want the full terms, you’ll find them in our Standard Form of Agreement (SFOA):
👉 splice.au/legal
Need help?
📞 1800 775 423
📧 [email protected]