Need to update your details, check your bills or change how we contact you? This guide shows you how to manage your Splice account quickly and easily.
Resetting your password – Step-by-step guide to resetting it securely
Go to my.splice.au and click Log In.
On the login page, click Reset password.
Enter your email address and check your inbox for a reset link.
Follow the link to set a new password.
Tip: If the email doesn’t arrive in a few minutes, check your junk or spam folder just in case.
Updating your contact details – How to update phone, email, or postal info
To update your contact information:
Log in to your account via the Splice website.
Go to My Profile or Account Settings.
Update your phone number, email address, or postal address as needed.
Click Save to confirm the changes.
Keeping your details up to date means we can reach you with important info, like planned outages or billing updates.
Viewing your billing details and payment history – How to access past and upcoming bills
Want to check what you’ve paid or see what’s coming up?
Log in to your account.
Go to Billing or Payment History.
You’ll see a list of past invoices and upcoming charges, with download options for receipts.
If anything looks off, you can contact our support team to take a closer look.
Managing your marketing preferences – How to opt in or out of emails and SMS notifications, including what types
Not a fan of marketing emails or SMS reminders? You’re in control.
Log in to your Splice account.
Go to Communication Preferences.
Choose what types of messages you’d like to receive – service updates, promotions, or none at all.
Save your preferences.
You can also unsubscribe from marketing emails by clicking the link at the bottom of any message we send.
Adding secondary users or contacts – Give someone else permission to help manage your account when they call up or sign in
You can nominate someone else to help manage your account – for example, a partner, housemate, or carer.
There are two types of secondary contacts:
Authorised Representative: Can act on your behalf for most account tasks, like updating details, reporting faults, or discussing bills.
Advocate: Can talk to us about your account, but can’t make changes or give us instructions.
To add a secondary contact:
Log in to your account at my.splice.au.
Go to Account Settings and look for Manage Authorised Contacts.
Choose the type of access you want them to have.
Add their name, contact details and relationship to you.
Confirm and save.
You can remove or update a contact at any time. This helps make sure only the right people have access when they need it.