Next steps, retries, and how to avoid late fees
If your payment doesn’t go through
Sometimes a payment might fail because of a card issue, insufficient funds, or a problem with your bank. If that happens, don’t stress — we’ll try again automatically.
We’ll retry your payment
We’ll attempt to process your payment again up to three times, usually every two days. You don’t need to do anything unless we let you know otherwise.
Check your payment details
If your payment keeps failing, the best thing to do is:
Log into your account
Check that your card details are up to date
Make sure there are enough funds available
Contact your bank if you think the payment is being blocked
How long you have before late fees apply
If your payment still hasn’t gone through after the retries, your account may become overdue.
We allow a grace period of 10 business days from the original due date to fix the payment. If the debt isn’t cleared in that time, late fees may apply.
We’ll always let you know before this happens.
Want to avoid late fees?
The easiest way is to:
Keep your card details up to date
Make sure funds are available around the time your payment is due
Get in touch if you’re having trouble — we can often help
Need help?
If you’re having payment difficulties or need to update your details, our team is here to help. You can:
Email [email protected]
Call us on 1800 SPLICE (1800 775 423)
Or log into your account to update your payment method