Getting your installation booked is the key step to bringing Rural Fibre Co fibre into your home or business.
How to book
You can book online in just a few minutes:
If you’ve received a rollout letter: Use the link or scan the QR code in your letter – it takes you straight to our booking system.
If you live at a serviceable address: Order a Splice service through our website. You’ll be prompted to choose your plan and book your installation as part of the sign-up process.
Alternatively, you can call our team to organise a booking.
What happens on the day
A technician will visit your property to install the lead-in cable from the street to your premises (if not already installed).
Inside access will be needed to connect the fibre to your modem location – so someone over 18 must be home.
We’ll test the service before leaving to ensure you’re ready to go live.
How to reschedule
Plans changed? No problem.
Use the Manage My Appointment link in your confirmation email or log in to your customer dashboard to choose a new date.
Please give at least 48 hours’ notice to avoid delays in your connection.
Alternatively you can contact our team directly via email or over the phone.
Missed appointments
If no one is home at your booked time:
Your installation will need to be rebooked, which may delay your service activation.
A missed appointment fee may apply.
Contact our support team to choose the next available date.