We know mistakes happen – whether it’s a typo in your address or choosing the wrong plan. Here’s how to get things back on track.
Minor changes – update online
If you’ve entered the wrong contact details (name, phone, email) or billing information, you can log in to our online customer portal and update them instantly.
Bigger changes – contact support
If you need to correct your address or anything related to your installation booking, please contact our support team as soon as possible so we can make the change before your service is activated.
Can I change my plan before I go live?
If you already have a Rural Fibre Co lead-in installed: It’s usually best to wait until your service is live, then request a plan change through the portal – changes take effect quickly.
If you’ve ordered a lead-in as part of sign-up: You can change your plan before installation day by updating it online or calling our team.
Tip: The sooner you let us know about a mistake, the easier it is to fix – especially before your installation date.