What is a CIS?
A Critical Information Summary (CIS) is a short, plain-English document that outlines the key details of a telco service you're considering. It’s designed to help you understand exactly what you’re signing up for so there are no surprises later.
Every telco in Australia is required to provide a CIS under industry rules. Think of it as a cheat sheet for your internet plan: easy to read, upfront, and jargon-free.
What it includes
Your CIS includes:
What the service is – including the type of technology and what it delivers
Speeds – typical download/upload speeds during peak times
Costs – setup fees, monthly costs, and any extra charges
Contract terms – month-to-month or fixed-length contracts
Equipment you’ll need
Support and complaints info – how to get help or raise an issue
Service limits – like data caps or speed shaping
A link to the full terms (Standard Form of Agreement)
Why is it important?
A CIS makes it easier to compare plans and make an informed choice. It’s a handy, no-nonsense summary that puts the fine print into plain English.
Where can I find Splice Internet’s CIS?
You can find our CIS:
On the plan’s product page
On our dedicated CIS page
In your welcome email when you sign up
Got questions?
Our friendly team is here to help.
📧 Email: [email protected]
📞 Call: 1800 775 423